1) If defective within 7 days (count from delivery date, not human-caused faulty), you could return it to us for replacement.
2) If defective between 8 days and 1 year, we will offer free repairing service.
3) In warranty period, the buyer and seller are responsible for 1 way of shipping cost respectively. We will pay for the shipping from our place to yours while buyer should pay the return cost.
4) If we have checked but found the item is working fine, the buyer should pay for 2 ways of shipping cost.
Our certified technicians will test all items before shipment.
Mail us immediately once you find the products have any problem. We will offer you a return number to return the item if needed. The returned item will not be checked or repaired without the return number.
*Remark: email us if you find any technical problem during installation.
Most of the problems are because of misuse or incorrect installation. PLEASE check carefully before sending the item(s) back as we will not be responsible for any shipping cost if we find the product is not faulty as you described. THE RIGHT TO JUDGE THE DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT. Mail us before you sending out the product(s).
One Year Guarantee
Please kindly fill the guarantee form when you received the product, as the warranty will be valid only for those products registered online So that we could follow your case accordingly. Please pay more attention to it. Thank you.
As we send back the defective item to the factory, it normally takes time. It depends on the complexity of the technical problem. Please be patient during the time for repairing.
We recommend our buyers to install all of our products by professional installer and check before installation. Installation fee is NOT included if replacement or repairing is taken.
Damaged cases:
We check all our items before sending out. If you received a broken item, please keep all the package material, take photos and send to us immediately. We only accept these cases reported within 7 days since delivered date. We will help you to claim damage to the courier.
The item's warranty becomes invalid:
(1) If damaged is caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) If the warranty seal is removed or damaged.
(3) If the item was opened, removed any parts of the item or repaired by unauthorized person.
Please read carefully our policies and sale terms before placing your order. If you have any questions, please feel free to email us.
Notice:It is important for you to inform us before returning any products to us for any reason. Thank you.
Shipping Policy
How To Deliver
1. We will arrange the shipment within 2 business days after the payment was confirmed by us.
2. All orders are delivered by Express or Registered Mail. In some cases, orders may be unable to be delivered to PO BOX subject to express company's policy.
3. You will receive our delivery notification once your order was sent out
4. The Express Company will take about 3~5 business days for shipment, while Registered Mail will spend two weeks. Meanwhile, in some seldom cases, the delivery period may be from 10-20 days due to customs clearance or incorrect shipping address.
5. If you do not receive the product within 20 days, please inform us as soon as possible.
Please kindly pay attention
We don't offer free shipping to some subsidiary islands of United Kingdom and United States, such as Virgin island UK, Guernsey UK, Jersey UK, Virgin island USA and Guam USA.
Extended Area Fee
- Some area (excluding USA ) may be charged extended area fee, (22USD)
- To check whether your address is extended area or not, please mail us for detail.
Combined Shipment
1, We can combined shipment for some area (excluding AU, US, UK); it will make you have better shipping cost.
2, You can combine all items you purchased within 7 days in one package and pay all in ONE payment.
3, The more items you purchase the more discounts you will get. If you buy and pay for 2 to 3 items at the same time, you could get 20% off of the total shipping, 4 or more, you will get 30% off.
4, No combined shipment offer after paid. The combined shipment will be given to you automatically after you finish shopping.
Terms of Acceptance
1. We are not responsible for loss or damage of uninsured packages; we will compensate the amount that Courier Company offers to us. Insurance is required.
2. We are not responsible for any import tax, customs fee, or customs delay. If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost.
3. We reserve the right to cancel the auction at any time for any reason.
4. Our price is for oversea buyer, we DON'T sell our product in Hong Kong. Don't request we sent to Hong Kong address or pick up in our office
5. . We will arrange shipment within 2 business days after clearance of payment. We use DHL, FEDEX, UPS for our international shipment. We will choose the lowest price for your cities. They usually take 3 working days to delivery to most of the international cities. In our experience, around 10% items will take longer than that due to the customs clearance.
Import Tax.
1. Some countries' customs may charge taxes for importing goods from another country such as Import Duty, Value Added Tax, A Purchase Tax, Customs clearance fees etc.
2. Buyers as importer are responsible for paying any such costs. Buyer can not request to cancel the auction or request for refund under this situation.
3. In our experience, around 92% can reach to the buyers without any taxes.
4. We will try our best to help our buyer to minimize the risk of paying taxes, but you still find the price is lower than standard even you are chosen to pay taxes.
5. If buyer has questions about import tax, please check with your local tax authorities BEFORE purchasing.
